Our commitments

SOCIAL RESPONSIBILITY/FAIR PLAY/GAMBLING ADDICTION

A fair and responsible leisure activity

Playing at Winamax is, and should remain, a leisure activity. The Winamax team wishes our games to be a pleasure. We do everything we can to provide our members with safe, fair services and customer service of a high quality. We have set up several measures to ensure that these commitments are respected.

- Terms and conditions : All transactions made through the Winamax site are subject to our terms and conditions. The specific rules for each game are available as part of the betting rules. All these details are freely available on our website in the Help section, which can be accessed from any page. If you would like us to send you an up-to-date version of the terms and conditions on paper, contact our customer support team by e-mail or telephone.

- Dispute resolution : If you are not satisfied with our service, contact our customer service team as soon as possible (free of charge).

- System security : All the data and software used by Winamax are protected by latest-generation security systems from Cisco and Verisign, both of which are world leaders in their fields.

- Financial security : All customer accounts and balances are held in a dedicated account at Barclays Bank plc in London.

- Respect for privacy : The protection of customer details in accordance with applicable legislation is a top priority for us. The measures we take to ensure this protection are described in the Help section, which can be accessed from all the pages on the website.

- Money laundering : Winamax complies with applicable standards relating to the regulations protecting against money laundering.

- Games closed to under-18s : It is illegal for under-18s to play any kind of gambling game. Winamax takes its responsibilities very seriously, and has a dedicated team to check the details players provide.

- Gambling addiction : Winamax offers a set of services for customers suffering from a gambling addiction:

  • Deposit limits: at any time you can set a personal limit for deposits per day, week or month.
  • Betting limits: at any time you can define a maximum amount for your bets.
  • Self-exclusion: at any time you can exclude yourself from betting for a given period or permanently
  • Transaction history [Movement history]: you can access a list of all the transactions carried out from your account at any time.
  • Training: our customer service team is trained in the problems of gambling addiction.

- Remember a few commonsense rules - Keep control :

  • Gambling should be a pleasure. It cannot be a substitute for work or for a regular source of income.
  • Only gamble what you can afford to lose.
  • Be aware of the time you spend gambling and the amounts you gamble
  • If you would like to take a break, use our self-exclusion options
  • If you don't feel able to carry on gambling, contact our customer service team.

- Gamcare : Gamcare is a charitable organisation which provides an anonymous telephone advice service for gamblers with gambling problems. The clickable Gamcare logo is shown on all the pages of the Winamax site.